All of our True Soul Beauty products are shipped to you from New Zealand via a secure, tracked shipping method. We offer free shipping on orders over $140 NZD/$175 AUD, no code necessary. Free shipping will be applied at checkout and does not include duties.

Please note that cancellations or modifications to orders are not possible once they have been placed and processed by our warehouse. True Soul Beauty cannot be held responsible for inaccuracies in the address provided by the customer.

Kindly keep in mind that we do not ship to P.O. boxes. Therefore, we ask you to provide a valid residential address. True Soul Beauty does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels, warehouses, businesses or other temporary locations.

Please allow 1-3 business days for your order to be processed.* Once the order is shipped, you will receive your tracking link via email. Please note the delivery times are estimated per country at the bottom of this page. 

*During promotional periods, order processing and shipping times may increase due to the high volume of orders.

True Soul Beauty only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

If your package has not arrived, you can contact the shipping carrier directly to submit a claim. You can also reach out to us at info@truesoulbeauty.com - our team is here to help and will look into the issue together with the carrier to support you with a suitable solution.

If your True Soul Beauty package arrives incomplete or damaged as a result of shipment, please take a photo of the shipping box, the True Soul Beauty products and their outer cardboard packaging. Kindly email these photos to info@truesoulbeauty.com within 5 business days so we can be of further assistance.